Accelerating Real Estate and Property Management to Drive Customer Value

Key Takeaway

By integrating MSI’s high-performance computing and sleek office solutions, FB Real Property Services S.L. successfully optimized their digital workflows—reducing video rendering times from hours to minutes. This efficiency boost allowed for same-day property listings, directly elevating the customer experience and conversions through superior visual presentations and faster service delivery.

  • Customer : FB Real Property Services S.L.

    Real Estate / Property Management , Spain

About Company

FB Real Property Services S.L. is a premier real estate firm offering "360º service in real estate asset management," including comprehensive administration, wealth management, sales, rentals, and insurance.

" MSI has completely transformed our workflow. Video editing that once took hours now takes minutes, and our clients enjoy a noticeably enhanced visual experience."

Xavier Boada Campanyà,

Responsible comercial

Technological Challenges

To provide a competitive service and maintain a premium brand image, the company faced three main hurdles with their previous setup:

  • Workflow Bottlenecks: The previous equipment was causing long rendering times, which blocked the workflow and negatively impacted their ability to publish property videos efficiently.
  • Delayed Customer Engagement: The slowness in editing delayed the publication of property listings on portals, which is critical in the real estate sector where "speed is key to capturing tenants".
  • Need for Professional and Stylish Customer In-Store Experience: The company required a solution that not only offered professional performance but also featured a stylish, clean aesthetic to enhance customer service and match the office's professional atmosphere.

The MSI Solution

FB Real Property Services S.L. optimized its infrastructure by deploying a targeted MSI solution strategy that balances aesthetic appeal with high performance:

  • Elevating the In-Store Experience: The MSI Modern AM272P 12M All-in-One PC was selected to create a stylish, stable, and professional environment; it enhances the customer experience thanks to a high-performance design and a Server Grade Thermal Module that ensures silent, stable operation and a longer product life cycle.
  • Space-Saving Aesthetics:The company chose the Modern series for its "clean aesthetics and space-saving" design. This creates a professional, clutter-free environment for welcoming clients while reliably handling CRM and customer service tasks at the reception.
  • Optimizing Production Workflows:To solve the rendering bottleneck, the company deployed the MSI Crosshair 17 HX AI laptop, specifically chosen for its "graphics card and processor" capabilities. This high-performance PC handles the demanding editing and rendering of high-quality video, allowing staff to quickly list their property on their website from hours to minutes.

Impressive Results

By adopting MSI technology, FB Real Property Services S.L. achieved significant, measurable gains in both workflow efficiency and client conversion. The upgrade delivered the following improvements:

  • 30% Increase in Operational Efficiency: High-performance MSI devices eliminated workflow bottlenecks, cutting video rendering time from hours to just minutes. This efficiency boost allows the team to redirect more than 30% of their time toward value-driven tasks instead of waiting for processing.
  • Same-Day Market Readiness Driving an Extra 20% ROI: Optimized processes now enable same-day property listings—photos and videos are captured, edited, and published within hours of acquisition. This accelerated turnaround helps secure tenants faster and provides immediate return on investment.
  • 10% Increase in Client Conversion Through Enhanced Visual Sales:The MSI Modern All-in-One PC not only frees up valuable reception space but also enhances customer engagement. Its high-resolution display enables agents to present properties with vivid clarity, contributing to a 10% increase in client conversion rates thanks to a superior on-site viewing experience.

MSI Technology

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